Management profile
Assan Quagraine Kwesi
Business Development & Partnerships Manager at Shop Now Africa.
Business Development & Partnerships Manager
Professional profile
Assan Quagraine Kwesi is an administration, customer relationship and business development professional with experience in banking, customer service, digital communication and administrative support. His background combines direct client engagement with an understanding of customer needs, product positioning and relationship management.
Experience and perspective
In his banking role as a Relationship Officer at Access Bank Ghana, Assan's responsibilities include developing and maintaining client relationships, identifying customer needs, monitoring feedback, supporting loan documentation and credit relationships, mobilising deposits and identifying opportunities to introduce relevant products and services. His earlier experience at ISON Xperiences, supporting AT Ghana, involved customer service through inbound and outbound channels, responding to customer enquiries, handling social media interactions and communicating product information.
Role at Shop Now Africa
As Business Development & Partnerships Manager, Assan supports the identification of potential clients, development of commercial opportunities and establishment of relationships with organisations and service providers that align with SNA's objectives.
Focus includes
- Identifying prospective clients and understanding their business needs.
- Supporting lead generation and business development activities.
- Building and maintaining client and partner relationships.
- Coordinating initial client discussions and follow-ups.
- Supporting service promotion, market research and customer feedback.
- Identifying potential cross-selling and collaboration opportunities.